Continued Efforts Beyond Training Program
Training Development Records (TDR) Program
QST’s monitor safety, procedures, and standards in the field and report their findings through crew evaluations, and TDRs. The District Manager of each division reviews these reports and distributes additional training requirements as needed as well as endorsing jobs well done.
Key Performance Indicator (KPI) Program
The Director of Quality Assurance (DQA) places valuable information into our KPI format for distribution to key personnel within the company. Then develops targeted plans of action for the QSTs to focus on. These are discussed in bimonthly conference meetings with DQA and QSTs.